Terms of Service

These Terms of Service govern your access to and use of nutra-true.shop, including all purchases, content, features, products, and services made available through the website.

Throughout these Terms, “True Nutra,” “we,” “us,” and “our” refer to the operator of this website. “You” and “your” refer to any visitor, customer, or user of the website.

By accessing the website, submitting an order, or using our services, you agree to these Terms of Service and our related policies. If you do not agree, you must not use the website.

1. Eligibility

You must be at least the age of legal majority in your place of residence to purchase products from this website.

By placing an order, you confirm that:

• You are legally capable of entering into a binding agreement;

• The information you provide is complete and accurate;

• You are authorized to use the selected payment method; and

• You are purchasing products for lawful, personal use.

Our products are not intended for resale unless we have provided prior written authorization.

2. Health and Medical Disclaimer

The information and products available through this website are provided for general wellness and informational purposes only.

Nothing on this website is intended to diagnose, treat, cure, or prevent any disease or medical condition. Website content, product descriptions, customer reviews, marketing materials, and customer support communications are not substitutes for professional medical advice, diagnosis, or treatment.

You should consult a qualified healthcare professional before using any supplement, especially if you:

• Are pregnant or breastfeeding;

• Have an existing medical condition;

• Take prescription or non-prescription medication;

• Have allergies or sensitivities;

• Are preparing for surgery; or

• Have concerns about possible interactions or side effects.

You are responsible for reviewing all product ingredients, warnings, directions, and usage instructions before use.

Stop using a product and seek appropriate medical assistance if you experience an adverse reaction. Individual results vary, and no specific outcome is guaranteed.

3. Product Information

We make reasonable efforts to present accurate product descriptions, images, ingredients, quantities, packaging, and other information.

However, product appearance, packaging, labels, colors, measurements, formulations, or presentation may vary slightly due to manufacturing updates, screen settings, availability, or supplier changes.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.

In the event of a material difference between website information and the physical product label, customers should follow the instructions and warnings printed on the product unless advised otherwise by a qualified professional.

4. Orders

Submitting an order is an offer to purchase. An order is not accepted until payment has been authorized and we have confirmed or begun processing it.

We reserve the right to reject, limit, hold, or cancel an order for reasons including:

• Suspected fraud or unauthorized payment activity;

• Incorrect product or pricing information;

• Inventory limitations;

• Unusually large or repeated orders;

• Resale activity;

• Shipping restrictions;

• Violations of these Terms; or

• Other legitimate business or security concerns.

If we cancel a paid order, we will issue an appropriate refund to the original payment method.

We may limit the quantity of products available per customer, household, address, payment method, or order.

5. Prices and Payments

Prices are displayed in the currency indicated at checkout and may change without notice.

The final amount may include product costs, shipping fees, taxes, duties, currency conversion charges, or other applicable costs.

Customers are responsible for any customs duties, import taxes, bank fees, foreign transaction fees, or charges imposed by third parties unless expressly stated otherwise.

You agree to provide current and accurate payment and billing information. We may use authorized third-party payment processors to complete transactions and conduct fraud or security checks.

We do not guarantee that a payment method will be accepted or that a transaction will be successfully authorized.

6. Promotions and Discounts

Promotional offers, discount codes, bundles, gifts, and special prices are subject to their stated conditions and availability.

Unless expressly permitted:

• Promotions cannot be combined;

• Discounts cannot be applied retroactively;

• Promotional credits have no cash value;

• Free products cannot be exchanged for cash;

• Offers may be limited by customer, household, address, or payment method; and

• Promotions may be modified or withdrawn before an order is accepted.

We may cancel an order or adjust a promotion if we reasonably determine that it was applied incorrectly, obtained through manipulation, or used contrary to its intended purpose.

7. Shipping and Delivery

Shipping times are estimates and are not guaranteed.

Delivery may be affected by customs inspections, carrier disruptions, weather, public holidays, high order volume, incorrect addresses, local restrictions, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or additional costs caused by incorrect, incomplete, or outdated information provided during checkout.

Risk of loss may transfer to the customer when an order is delivered to the address provided or otherwise in accordance with applicable law.

Additional shipping conditions are described in our Shipping Policy.

8. Returns and Refunds

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy.

Submitting a request does not automatically guarantee approval. Requests are reviewed according to the conditions in effect at the time of purchase and any mandatory consumer rights that apply.

We may require proof of purchase, photographs, videos, return tracking, or other reasonable evidence before resolving a claim.

9. Subscriptions and Recurring Orders

If subscription or recurring-purchase options are offered, the applicable price, billing frequency, renewal terms, and cancellation conditions will be disclosed before purchase.

By selecting a recurring option, you authorize us or our payment provider to charge the selected payment method according to the disclosed schedule until the subscription is cancelled.

You are responsible for cancelling before the next processing date if you do not want the subscription to renew. An order that has already entered processing may not be cancellable.

10. Accounts and Security

Certain website features may allow or require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials;

• Restricting access to your device and account;

• Providing accurate account information; and

• Notifying us promptly of suspected unauthorized use.

We may suspend or terminate accounts that appear compromised, fraudulent, abusive, or in violation of these Terms.

11. Acceptable Use

You must not use the website to:

• Violate any applicable law or regulation;

• Commit or facilitate fraud;

• Submit false or misleading information;

• Impersonate another person or organization;

• Interfere with website security or functionality;

• Introduce viruses, malware, or harmful code;

• Scrape, copy, harvest, or extract website data without authorization;

• Circumvent purchase limits or security controls;

• Infringe intellectual property or privacy rights;

• Use automated systems to place orders or access restricted features;

• Harass our staff, service providers, or other users; or

• Engage in chargeback abuse, refund abuse, or promotional manipulation.

We may restrict access, cancel orders, preserve relevant records, and take appropriate legal action when misuse is suspected.

12. Intellectual Property

All website content, including text, product descriptions, graphics, photographs, videos, logos, icons, designs, software, and branding, is owned by or licensed to True Nutra and is protected by applicable intellectual property laws.

You may access the website for personal, non-commercial use only.

You may not reproduce, distribute, modify, publish, sell, license, reverse engineer, commercially exploit, or create derivative works from website content without prior written permission.

13. Reviews and User Content

If you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:

• You own or have permission to submit it;

• It is accurate and based on a genuine experience;

• It does not violate any law or third-party right;

• It is not defamatory, threatening, deceptive, or obscene; and

• It does not contain malicious code or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, display, and distribute submitted content for legitimate business, promotional, and operational purposes.

We may remove or decline content at our discretion, but we are not required to monitor every submission.

14. Third-Party Services and Links

The website may contain integrations, links, applications, payment systems, tracking services, or content provided by third parties.

We do not control and are not responsible for third-party websites, services, availability, security, accuracy, or privacy practices.

Your use of third-party services may be governed by separate terms and policies.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the website, its content, and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be uninterrupted, secure, or error-free;

• Every error will be corrected immediately;

• Products will produce a particular health, wellness, or personal result;

• Website information will always be complete or current; or

• Third-party services will remain available.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, True Nutra and its owners, employees, contractors, affiliates, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the website, products, services, delays, third-party conduct, or inability to access the website.

Where liability cannot be excluded, our total liability relating to a purchase will not exceed the amount paid for the specific product or order giving rise to the claim, unless applicable law requires otherwise.

These limitations do not apply where liability cannot legally be limited, including certain cases involving fraud, intentional misconduct, or mandatory consumer protections.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold True Nutra and its affiliates, service providers, employees, contractors, and representatives harmless from claims, losses, liabilities, expenses, and reasonable legal fees resulting from:

• Your unlawful use of the website;

• Your violation of these Terms;

• Your violation of another person’s rights;

• Fraudulent or abusive conduct; or

• Content submitted through your account.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers involved in payments, hosting, analytics, fulfillment, shipping, fraud prevention, and customer support.

19. Suspension and Termination

We may suspend or terminate access to the website, cancel orders, or restrict future purchases when reasonably necessary to protect our business, customers, systems, payment providers, or legal rights.

Provisions that should reasonably survive termination—including intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related provisions—will remain effective.

20. Governing Rules and Disputes

These Terms are governed by the laws applicable to the business operating this website, without overriding mandatory consumer protections available in the customer’s place of residence.

Before beginning a formal dispute, you agree to contact us and provide a reasonable opportunity to investigate and attempt to resolve the matter.

Nothing in these Terms prevents a customer from exercising rights through an appropriate consumer protection authority, court, payment provider, or other legally available process.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

22. No Waiver

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

Any waiver must be expressly provided in writing.

23. Changes to These Terms

We may update these Terms to reflect changes to our products, website, business practices, service providers, or legal obligations.

Updated Terms become effective when published on the website. Your continued use of the website after publication indicates acceptance of the revised Terms where permitted by law.

The Terms applicable to an order are generally those available when the order was submitted, subject to mandatory legal requirements.

24. Contact Information

Questions about these Terms of Service may be sent to:

Email: nutratrue@support.com