Contact Information

True Nutra is committed to providing clear and accessible customer support.

For questions about orders, products, payments, shipping, returns, refunds, privacy, or website use, please contact us by email.

Customer Support

Email: nutratrue@support.com

Customer support requests are handled in the order they are received. Please allow a reasonable period for our team to review and respond to your message.

Sending multiple messages about the same issue may delay processing. We recommend replying to the same email thread whenever possible.

Information to Include

To help us locate your order and assist you efficiently, please include:

• Your full name;

• Your order number;

• The email address used during checkout;

• A clear description of your request; and

• Photographs, videos, tracking details, or other relevant evidence when applicable.

For security and privacy reasons, we may request additional information to verify your identity or confirm that you are authorized to access an order.

Order and Shipping Support

For questions regarding order status, tracking, delivery delays, incorrect addresses, missing packages, or damaged items, please include your order number and the latest tracking information available.

Address changes and cancellation requests must be submitted as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.

Returns and Refunds

All return and refund requests must be submitted by email and are subject to our Return and Refund Policy.

Products must not be returned without prior authorization. The return address may be different from the address shown on the shipping package.

Unauthorized returns may not be accepted or refunded.

Privacy Requests

To request access to, correction of, or deletion of personal information, contact us at nutratrue@support.com.

Please use the subject line Privacy Request and provide sufficient information for us to identify and verify your request.

Security Notice

Our customer support team will never request your complete payment card number, password, PIN, or banking login credentials by email.

Do not send sensitive financial, medical, identification, or account information unless specifically requested through a secure and authorized process.

True Nutra is not responsible for messages sent to unofficial email addresses, social media accounts, third-party websites, or individuals falsely claiming to represent our business.

Business and Legal Communications

Business, legal, intellectual property, regulatory, and formal correspondence may also be sent to:

Email: nutratrue@support.com

Please clearly identify the nature of the communication in the subject line and include all relevant supporting information.

Contact Availability

Customer support is provided through written electronic communication.

Response times may be longer during weekends, public holidays, promotional periods, product launches, or periods of high request volume.

Submitting a message does not automatically approve a cancellation, refund, replacement, return, or other claim. All requests are reviewed in accordance with our published policies and applicable law.