Privacy Policy

This Privacy Policy explains how True Nutra collects, uses, stores, and shares personal information when you visit nutra-true.shop, purchase a product, contact our customer support, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or interact with our website, we may collect:

• Full name;

• Billing and shipping addresses;

• Email address;

• Telephone number;

• Order and purchase information;

• Account login information;

• Customer support communications;

• Product reviews, survey responses, and feedback; and

• Any other information you voluntarily provide.

Payment information is generally processed directly by authorized payment providers. We may receive limited payment-related information, such as the payment method, transaction status, billing country, and the last digits of a payment card.

Information Collected Automatically

When you access our website, we and our service providers may automatically collect:

• IP address;

• Browser type and version;

• Device type and operating system;

• Language and approximate location;

• Pages viewed and links clicked;

• Referral source;

• Shopping cart activity;

• Purchase and browsing history;

• Session duration;

• Cookie identifiers; and

• Information about how you interact with advertisements and marketing communications.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders;

• Confirm payments and prevent transaction errors;

• Provide order updates and shipping information;

• Respond to customer service requests;

• Process refunds, returns, replacements, and disputes;

• Maintain and improve our website, products, and services;

• Personalize your shopping experience;

• Send promotional communications where permitted;

• Measure advertising and marketing performance;

• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;

• Enforce our terms, policies, and legal rights;

• Comply with tax, accounting, regulatory, and legal obligations; and

• Protect our customers, business, service providers, and the public.

We may combine information collected from different sources where permitted by law.

Cookies and Tracking Technologies

We use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand customer activity, improve performance, prevent fraud, and deliver relevant advertising.

Cookies may be classified as:

• Essential cookies required for website functionality;

• Performance and analytics cookies;

• Preference cookies;

• Advertising and marketing cookies; and

• Security and fraud-prevention cookies.

You may control or disable certain cookies through your browser settings. Disabling cookies may prevent parts of the website from functioning properly.

Where required by law, non-essential cookies will be used only after receiving the appropriate consent.

Advertising and Analytics

We may work with advertising networks, search engines, social media platforms, analytics providers, and other marketing partners.

These partners may use cookies and similar technologies to collect information about your activity on our website and other websites. This information may be used to measure advertising performance, understand audience behavior, and display advertisements that may be relevant to you.

Depending on your location, you may have the right to opt out of targeted advertising, cross-context behavioral advertising, or certain uses of personal information for marketing purposes.

How We Share Information

We may share personal information with trusted third parties that assist us in operating our business, including:

• E-commerce and website hosting providers;

• Payment processors;

• Shipping carriers and fulfillment providers;

• Customer service platforms;

• Email and communication providers;

• Fraud detection and security providers;

• Advertising and analytics partners;

• Cloud storage and technology providers;

• Professional advisers, including accountants, auditors, insurers, and legal advisers; and

• Government authorities or regulators when required by law.

These service providers may access personal information only to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

• Comply with a legal obligation, court order, or regulatory request;

• Investigate suspected fraud or illegal activity;

• Protect our rights, property, customers, or business;

• Enforce our agreements and policies; or

• Prevent harm or security threats.

Business Transfers

If True Nutra is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or transfer of all or part of the business, personal information may be disclosed or transferred as part of that transaction.

Any successor entity may continue to process the information in accordance with this Privacy Policy, unless otherwise required by law.

International Data Transfers

Our service providers and business partners may operate in countries other than the country where you live.

As a result, personal information may be processed, stored, or transferred internationally. These countries may have privacy laws that differ from those in your jurisdiction.

Where required, we use appropriate legal and contractual safeguards to protect personal information during international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service;

• Maintain business and transaction records;

• Meet accounting, tax, and legal requirements;

• Resolve disputes and payment claims;

• Prevent fraud and abuse;

• Enforce our agreements; and

• Protect legitimate business interests.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal obligations.

When information is no longer required, we may delete, anonymize, or securely store it until deletion is reasonably possible.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no website, electronic communication, payment system, or data storage method is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly of suspected unauthorized account activity.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of certain processing activities;

• Object to certain uses of your information;

• Withdraw consent where processing is based on consent;

• Request a portable copy of certain information;

• Opt out of marketing communications;

• Opt out of targeted advertising or certain data-sharing practices; and

• File a complaint with an applicable data protection authority.

These rights may be limited by legal exceptions. For example, we may retain information necessary to complete transactions, prevent fraud, comply with legal obligations, or establish and defend legal claims.

To submit a request, email nutratrue@support.com. We may request information reasonably necessary to verify your identity and protect your account.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in our messages or by contacting us.

Even after opting out of marketing, you may continue to receive transactional or service-related communications, including order confirmations, shipping updates, security alerts, and responses to customer support requests.

Children’s Privacy

Our website and products are not directed toward children.

We do not knowingly collect personal information from children below the minimum legal age required to consent to data processing in their jurisdiction.

If you believe that a child has provided personal information without appropriate authorization, contact us so that we may review and delete the information where required.

Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party services. Customers should review the privacy policies of those third parties before providing personal information.

Health-Related Information

Information provided through product reviews, surveys, support communications, or other interactions may include statements relating to health, wellness, lifestyle, or product use.

Customers should avoid sending unnecessary sensitive medical information. Our products and customer support services are not substitutes for professional medical advice, diagnosis, or treatment.

We use voluntarily submitted information only for legitimate customer service, product improvement, legal, and business purposes, subject to applicable law.

Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Performance of a contract, including processing and delivering orders;

• Compliance with legal obligations;

• Our legitimate business interests;

• Protection of vital interests;

• Consent; and

• Establishment, exercise, or defense of legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, business practices, technology, legal obligations, or regulatory requirements.

The updated version will be published on this website and will become effective upon publication. Continued use of the website after an update constitutes acknowledgment of the revised policy, where permitted by law.

Contact Us

For privacy questions, requests, or concerns, contact:

Email: nutratrue@support.com

Please include sufficient information for us to identify your request and verify your identity where necessary.