Return and Refund Policy

At True Nutra, customer satisfaction is important to us. We carefully inspect and package our products before shipment. This Return and Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be requested.

90-Day Money-Back Guarantee

Eligible first-time purchases are covered by our 90-day money-back guarantee. The 90-day period begins on the date the order is confirmed as delivered by the shipping carrier.

To request a refund under this guarantee, contact us at nutratrue@support.com before the 90-day period expires. Please provide your full name, order number, email address used during checkout, and a brief explanation of the reason for your request.

The guarantee is limited to one refund per customer, household, billing address, shipping address, or payment method. Repeated purchases of the same product, wholesale orders, unusually large quantities, and orders reasonably suspected of misuse are not eligible.

Shipping fees, priority processing fees, customs charges, import taxes, and other delivery-related costs are non-refundable unless required by applicable law.

Return Eligibility

To be eligible for a standard return, the product must:

• Have been purchased directly from our official website;

• Be returned within 90 days after delivery;

• Include the original packaging, when reasonably possible;

• Not have been intentionally damaged, altered, or misused; and

• Be accompanied by valid proof of purchase.

Because our products include ingestible supplements and personal wellness products, opened, used, or unsealed items may not be physically returned or resold for health and safety reasons. However, they may still qualify for review under our 90-day money-back guarantee.

Products purchased from another retailer, marketplace, reseller, or third-party website must be returned through the original seller and are not covered by this policy.

Return Authorization

All returns must be approved before being shipped.

Do not send products to an address shown on the original package without first contacting us. The return address may differ from the original shipping location.

Unauthorized returns, refused deliveries, and packages sent without prior approval may not be accepted or refunded.

Customers are responsible for return shipping costs unless the product received was incorrect, damaged upon arrival, or defective. We strongly recommend using a trackable shipping service. True Nutra is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, leaking, or different from what you ordered, contact nutratrue@support.com as soon as reasonably possible. Include:

• Your order number;

• A description of the issue;

• Clear photographs or videos of the product;

• Photographs of the shipping package and label; and

• Any other information reasonably requested by our support team.

After reviewing the request, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.

Minor variations in color, texture, taste, smell, packaging, label design, or product appearance that do not affect the product’s safety or intended use are not normally considered defects.

Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

Once a refund has been approved, processing times may vary depending on the bank, card issuer, payment provider, or financial institution. We are not responsible for delays caused by third-party payment processors.

Original shipping costs are non-refundable unless the refund results from an error made by True Nutra or unless reimbursement is required by applicable law.

If only part of an order qualifies for a refund, the refund will be limited to the eligible item or amount.

Order Cancellations and Changes

Orders are processed quickly. Cancellation requests, address changes, or product changes must be submitted as soon as possible after the order is placed.

We cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfillment, or shipment.

If an order has already shipped, it must be handled according to the return conditions described in this policy. Customers are responsible for confirming that all shipping information is complete and accurate before submitting an order.

Refused and Undeliverable Packages

Refunds are not guaranteed for orders that are:

• Refused by the recipient;

• Returned because of an incomplete or incorrect address;

• Unclaimed at a postal facility;

• Undeliverable because the recipient was unavailable;

• Delayed or rejected by customs; or

• Returned because applicable duties, taxes, or fees were not paid.

If a package is returned to us and can be identified, we may offer reshipment at the customer’s expense or issue a refund after deducting original shipping, return shipping, handling, and other costs incurred.

Non-Refundable Items and Situations

Refunds may be denied for:

• Requests submitted after the applicable return period;

• Purchases made through unauthorized sellers;

• Gift cards or promotional credits;

• Free products, gifts, samples, or bonus items;

• Shipping protection, priority processing, and delivery fees;

• Products intentionally damaged or improperly stored;

• Orders involving suspected fraud, abuse, chargeback misuse, or policy manipulation;

• Products returned without authorization;

• Orders for which sufficient proof of purchase cannot be provided; or

• Claims containing false, incomplete, or misleading information.

Discounted products remain eligible for review unless they were clearly identified as final sale before purchase.

Promotions and Bundles

For bundles, multi-buy offers, gifts-with-purchase, or “buy more and save” promotions, the entire promotional order may need to be considered when calculating a refund.

If only part of a bundle is returned, the refund may be adjusted based on the regular price of the items retained. Free gifts and promotional items may need to be returned unused, or their retail value may be deducted from the refund.

Discount codes and promotional credits have no cash value and are not refundable.

Chargebacks

Customers must contact us and allow a reasonable opportunity to review and resolve the issue before initiating a payment dispute or chargeback.

Submitting a chargeback does not automatically create eligibility for a refund. We reserve the right to provide the payment processor with order records, delivery confirmation, customer communications, tracking information, and other relevant evidence.

Policy Abuse

We reserve the right to limit or refuse returns, refunds, replacements, or future purchases when there is reasonable evidence of fraud, excessive refund activity, repeated claims, policy abuse, reselling, or other improper conduct.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.

Contact Us

For questions, return requests, or refund assistance, contact:

Email: nutratrue@support.com

Please include your order number and the email address used during checkout so that our support team can locate your purchase.